Sesam Street 323b, 4010, Norway

We’re open Monday – Friday, 8 a.m. – 7:30 p.m. EST

Number 4846092131
Support Number 2157301297

Frequently Asked Questions

Please read our FAQ before sending us a message.

The delivery charges for orders from our Online Shop vary based on your location, the weight of your order, and the chosen shipping method. Here are the general guidelines:

  • Domestic Shipping: For orders within the same country, we offer a flat rate shipping fee of $5 for standard delivery. Express shipping options are available at an additional cost, typically ranging from $10 to $20 depending on the service and speed required.

  • International Shipping: Shipping fees for international orders depend on the destination country and the weight of the package. Rates start at $20 for standard international shipping. Express international shipping options are also available at higher rates.

  • Free Shipping: We offer free standard shipping on domestic orders over $100. This promotion is automatically applied at checkout.

Please note that these charges are subject to change and promotional rates may be available during special sales or events. For the most accurate shipping costs, please refer to the shipping calculator at checkout or contact our customer support team.

We accept a variety of payment methods to ensure a convenient shopping experience for our customers. The following payment options are available in our Online Shop:

  • Credit/Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
  • PayPal: You can choose to pay securely using your PayPal account.
  • Apple Pay: For customers using Apple devices, we support payments through Apple Pay.
  • Google Pay: We also accept payments through Google Pay for a quick and secure checkout.
  • Cryptocurrencies: For tech-savvy customers, we accept Bitcoin and Ethereum.
  • Bank Transfers: For larger orders or corporate purchases, we offer the option to pay via direct bank transfer.

Please note that all transactions are processed securely, and your payment information is protected. If you have any questions or encounter issues with payment, our customer support team is available to assist you.

Q: How long will delivery take?

A: Delivery times vary based on your location and the shipping method you choose at checkout. Here are the general delivery timeframes:

  • Domestic Standard Shipping: Typically takes 3-5 business days.
  • Domestic Express Shipping: Usually takes 1-2 business days.
  • International Standard Shipping: Generally takes 7-14 business days, depending on the destination country.
  • International Express Shipping: Typically takes 3-7 business days, depending on the destination country.

Please note that these timeframes are estimates and may vary due to factors such as customs processing for international orders, holidays, and unforeseen delays. You will receive a tracking number with your shipping confirmation email, allowing you to monitor your order’s progress.

If you have any concerns about your delivery, please contact our customer support team for assistance.

A: Shopping in our Online Shop is very secure. We prioritize the safety and privacy of your personal and payment information by employing robust security measures:

  • SSL Encryption: Our website uses SSL (Secure Socket Layer) encryption to protect your data during transmission. This ensures that any information you enter on our site is securely encrypted and cannot be intercepted by third parties.
  • Secure Payment Gateways: We partner with trusted and secure payment processors to handle your transactions. Your payment information is processed through encrypted channels and is not stored on our servers.
  • Data Protection Policies: We adhere to strict data protection policies and comply with relevant privacy regulations. Your personal information is only used to process your order and improve your shopping experience. We do not sell or share your data with unauthorized third parties.
  • Regular Security Audits: We conduct regular security audits and updates to ensure our systems are up-to-date and protected against potential threats.

You can shop with confidence knowing that your data is secure with us. If you have any questions or concerns about our security practices, please contact our customer support team.

A: After placing an order in our Online Shop, the following steps occur:

  1. Order Confirmation: You will receive an order confirmation email with the details of your purchase. This email serves as a receipt and includes your order number, items ordered, and total cost.

  2. Processing: Our team will begin processing your order. This involves verifying payment, preparing your items for shipment, and conducting quality checks. This stage typically takes 1-2 business days.

  3. Shipping Notification: Once your order has been processed and is ready for shipment, you will receive a shipping confirmation email. This email includes a tracking number and a link to track your package.

  4. Delivery: Your package will be delivered to the shipping address you provided. You can monitor the delivery status using the tracking number provided in the shipping confirmation email.

  5. Post-Delivery: After your order has been delivered, we encourage you to check your items to ensure they meet your expectations. If you have any issues or questions, our customer support team is available to assist you.

Throughout the entire process, we are committed to providing clear communication and support to ensure a smooth and satisfying shopping experience. If you need any assistance at any stage, please don’t hesitate to contact our customer support team.

A: Yes, you will receive an invoice for your order. The invoice will be sent to you via email shortly after your purchase is completed. This invoice includes important details such as:

  • Order number
  • Date of purchase
  • List of items purchased
  • Quantity and price of each item
  • Shipping and handling charges (if applicable)
  • Total amount paid
  • Billing and shipping addresses

If you need a physical copy of the invoice or if you have any questions regarding your invoice, please contact our customer support team, and we will be happy to assist you.

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