Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should contact us for return address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

 

Return, Refund, and Shipping Policy

Shipping Policy

Delivery Charges

The delivery charges for your order depend on various factors, including the weight and size of your items and your chosen delivery method. To see the exact delivery cost for your order, simply add your desired items to the cart and proceed to checkout. The delivery charges will be automatically calculated and displayed before you confirm your order.

Estimated Cost Ranges

We offer a variety of delivery options to suit your needs. Delivery charges typically range from $5 for standard domestic shipping to $50 for international express shipping. For a more accurate estimate, please add your desired items to the cart and proceed to checkout.

Free Shipping

We offer free standard shipping on domestic orders over $100. This promotion is automatically applied at checkout.

Delivery Methods

  • Standard Shipping: Typically takes 3-5 business days for domestic orders.
  • Express Shipping: Usually takes 1-2 business days for domestic orders.
  • International Standard Shipping: Generally takes 7-14 business days.
  • International Express Shipping: Typically takes 3-7 business days.

For more detailed information, please visit our Delivery Information page.

Return Policy

We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you can return the items for a refund or exchange.

Conditions for Returns

  • Items must be returned within 30 days of receipt.
  • Items must be in their original condition, unused, and with all original packaging.
  • Certain items, such as perishable goods, custom products, and personal care items, are not eligible for return.

How to Return an Item

  1. Contact our customer service team at returns@thebhangshop.co to initiate a return.
  2. You will receive a Return Authorization (RA) number and instructions on how to return your item.
  3. Pack the item securely, including the RA number and a copy of the original invoice.
  4. Ship the item to the address provided by our customer service team.

Return Shipping Costs

  • The customer is responsible for return shipping costs unless the item is defective or incorrect.
  • We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

    Refund Policy

    Refund Process

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    Approved Refunds

    If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer’s policies.

    Late or Missing Refunds

    If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted.

    Exchanges

    If you need to exchange an item for a different size or color, please contact our customer service team at returns@thebhangshop.co. We will guide you through the exchange process.

    Contact Us

    If you have any questions regarding our Return, Refund, and Shipping Policy, please contact us at:


    This policy is effective as of [Date]. We reserve the right to amend this policy at any time without prior notice.